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Frequently asked questions

We love to hear from you. Contact us if you have any questions.

 

What is MEDinfinit?

MEDinfinit is a secure (HIPAA compliant) platform focused on diaspora communities. We match patients with a licensed counselor who speaks your native language and understands your cultural background. Here at MEDinfinit, we believe that everyone including immigrants are entitled to high quality mental health services. MEDinfinit mission is to empower people no matter where they choose to live and remove barriers from professional therapy and make it available to all.

You’ll be prompted to answer a few questions about yourself and your preferences for therapy, and our matching algorithm will suggest three potential therapists. Choose the one that’s the best fit for you, and follow the steps to set up your MEDinfinit account.

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Video Therapy. MEDinfinit offers video call sessions with your favorite therapist using an online platform. Live video therapy sessions are secure and held in real time and usually take 45 minutes. Multiple studies have found that live video therapy has the same effect as face-to-face sessions.

Text Therapy. MEDinfinit offers access to a virtual therapy room 24/7. You can leave a text message to your counselor at any time. Text therapy service will be asynchronous communication. We guarantee that your counselor will check the chat inbox twice per day. Therefore, you can expect that your counselor will respond to your messages 1-2 times a day during their working days.

Every MEDinfinit user has a secure, private “room” to communicate with their provider in. Your MEDinfinit “room” is available 24/7 so you never have to wait to share what’s on your mind. Message your therapist whenever something comes up — whether you’re commuting, at the office, or lying in bed. For all Live Video Sessions, you and your therapist will schedule an appointment in advance. All communication is hosted on the MEDinfinit platform.

The privacy of our clients is our #1 priority. Therapy at MEDinfinit is absolutely confidential. MEDinfinit is a fully HIPAA compliant place. All your personal information and your therapy session data are encrypted on the servers.

All therapists are vetted licensed professionals. Our therapists are trained and experienced psychologists and psychiatrists. َAlmost all of our therapists have a Master’s Degree or a Doctorate Degree in their field. They have been qualified and certified by their countries’ professional board after completing the necessary education, exams, training, and practice in their home country. Note, therapists may not be necessarily licensed in your country of residence.

One of the important parts of a successful session is to be matched with the right counselor. Therefore, MEDinfint uses an advanced search algorithm that carefully checks your initial assessment responses to assign the best-matched available counselor. We recommend using the benefits of this system and choose from a suggested therapists list, however, the option is available to you to choose your therapist yourself as well.

MEDinfinit is a subscription service, offering various plans so you can customize your treatment in a way that’s right for you. Plans range from $17.95 to $44.95 per week, but there are no contracts and you can cancel your plan anytime. You can also book a session separately to start or as add-on to your current subscription plan for $39.95/session (45 min).

MEDinfinit does not work directly with insurance providers; however, we offer our clients the most affordable prices, and the cost of our services are comparable with co-pays in most insurance plans. MEDinfint provides a receipt for each service, which can be used for a partial or full reimbursement from your insurance provider. Please consult with your insurance provider.

Each person’s experience with the therapy process will be different, and the time to see an improvement also varies from one person to another. The result of therapy depends on several factors such as personal characteristics, the severity of the mental condition, and the type of treatment provided. It takes time for therapy to work because changing ingrained behaviors, developed habits, and interpersonal patterns are not necessarily achievable in a short period of time. Studies show clients who are honest with their therapist about their conditions and symptoms, actively engage in the treatment and complete assignments are benefiting greatly from a therapy process. The majority of clients report feeling better after 2-3 months of continuous treatment. Our qualified therapists will develop a treatment plan after initial assessment on a case by case basis and will discuss the treatment plan and related timeline in detail with each client.

Studies show video sessions are as effective as meeting therapists in person in their office. Chat and video therapy enable you to easily schedule a meeting with your therapist, be comfortable while meeting your therapist, and achieve progress and improve your mental condition faster. Using advancements in communication technologies, you can have online meetings with the best specialists around the world who speak your native language and understand your cultural background. This wasn’t a feasible option until recent years.

MEDinfinit is not for people suffering from serious or life-threatening conditions. If you are in such conditions please call 911 or proceed to the nearest emergency department. These resources can provide you with immediate help.

MEDinfinit therapists can only recommend over-the-counter (OTC) medications. However, at your request, our therapists will be able to provide a letter to describe their observations of your mental condition and provide recommendations to be considered by your family physician.

If you no longer want to continue, easily cancel at any time through your account via membership details portal. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you’ll still have the remaining time you’ve already paid for.

Yes, you are able to cancel/reschedule a booked live session up to 48 hours in advance of your appointment without losing your session credit. Should a session be canceled less than 48 hours before the appointment or a client is a “no show” to the session, the full cost of the session will be forfeited. Clients are able to review this cancellation policy before scheduling/rescheduling a session by clicking Review cancellation policy within the booking flow.

Just email support@medinfinit.com or chat with us on the chatbot. We love to hear from you and will be happy to help.